| Maxipack, new subscription management service for FIA journals |
| Written by FIA |
| Wednesday, 04 April 2007 00:00 |
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In January 2007, Fundación Infancia y Aprendizaje’s subscription services commenced a new stage, establishing a partnership with Maxipack for the management of all subscriptions to FIA journals. This partnership has resulted in a faster, more efficient service to respond to our clients' needs. Edisa, the company that had taken care of these services since 1980, closed down at the end of 2006, also bringing about the closing of a stage of progress and growth for FIA, for which we are grateful and indebted to Edisa’s work and support throughout many years of collaboration and friendship. Edisa’s replacement turned out to be an important challenge, for our wish to keep up the quality of management that paid off with such great results throughout our first 30 years as a publishing company had to be complemented by standing up to the new needs and demands of scientific publishing in the XXI century. Maxipack has provided with a tailored solution to this challenge since the very first moment they engaged the subscription management process of Fundación Infancia y Aprendizaje’s journals. FIA’s choice of a reliable, young and innovating company has resulted in significant improvement of our service quality and support to our customers and subscribers. One of Maxipack’s great advantages is that they carry out a complete management of the whole subscription process: from order processing to issue delivery, invoicing and payment, shipping and handling, customer service and claims... This way, any issue arising at any given moment throughout the whole process may be promptly and easily detected and solved, with total guarantee for our customers that they will be supported by the latest computerized management systems, and a young and enterprising workteam. Throughout 2007 and 2008 our collaboration with Maxipack has resulted in multiple benefits for our customers: great transparency in the whole subscription process, higher speed in invoicing and issue delivery, kind and efficient customer support, seamless integration with online subscription... In this new stage, Fundación Infancia y Aprendizaje and Maxipack will continue working to offer our customers the best service. We remind you of Maxipack’s contact info:
Av. Del Sistema Solar, nº 3 A |
